Diagnostics

We start with a data-first diagnostic: confirm symptoms, benchmark performance, and check hardware health before changing anything. You’ll get a clear, plain-English summary and options.

  • Health checks: SMART, temps, RAM tests, battery cycles, PSU rails.
  • Performance baseline: Boot time, app load, disk/CPU bottlenecks.
  • Software audit: Startup clutter, outdated drivers, license status.
  • Data-safe approach: We don’t wipe unless you approve and we have backups in place.

Repairs

From “doesn’t turn on” to “it’s making the bad noise,” we fix the usual suspects and the unusual ones—cleanly and ESD-safe.

  • Boot & OS issues: Startup repair, corrupted profiles, BSOD/root-cause.
  • Thermals & dust: Deep clean, new paste/pads, airflow tuning.
  • Storage & power: Drive swaps, data migrations, PSU replacements.
  • Displays & keyboards: Laptop screens, hinges, trackpads, keycaps.

Upgrades

Breathe new life into old hardware or spec a path to something new. We aim for the sweet spot: noticeable speed without waste.

  • SSD conversions: Clone to NVMe/SATA SSD for huge speed gains.
  • RAM & GPUs: Add capacity or swap parts that actually move the needle.
  • Clean OS refresh: Optional fresh install with data/app migration.
  • Noise & power: Quieter cooling, better cable management, efficient PSUs.

Virus & Malware Cleanup

Remove the junk, keep the files. We combine safe-mode tools, manual cleanup, and post-repair hardening so the problem doesn’t boomerang back.

  • Root-cause focus: Identify how it got in (phish, drive-by, bundleware).
  • Layered cleanup: Offline scans, autoruns audit, browser/profile reset.
  • Post-cleanup hardening: Updates, least-privilege, DNS filtering, sensible AV.
  • Backups: Snapshot or image after a clean bill of health.

Password Recovery

Locked out of your computer or account? We help regain access responsibly.

We require proof of ownership and will not bypass encryption for devices that don’t belong to you. Some encrypted systems (e.g., BitLocker/FileVault without keys) may be unrecoverable; in those cases we focus on data backups (if possible) and clean reinstalls with better recovery options configured.
  • Account resets: Microsoft/Apple accounts, local admin recovery (when allowed).
  • 2FA wrangling: Update recovery emails/phones and backup codes.
  • Future-proofing: Password manager setup and recovery key storage guidance.

Small-Business Support

Keep workstations reliable and secure without a full-time IT hire.

  • Standard images: Consistent, fast deployments and rollbacks.
  • Patch & drivers: Scheduled updates that don’t derail your day.
  • Security basics: DNS filtering, least-privilege accounts, verified backups.
  • Network hygiene: We’ll recommend Network Security & Hardening for IoT segmentation and safe remote access.

Packages

Quick Diagnostic

Great for “it’s slow” or “won’t boot” mysteries.

  • Hardware & software health checks
  • Clear findings + next-step options
  • No-wipe policy unless approved

Deep Clean & Tune

Perfect after malware or years of neglect.

  • Malware cleanup + autoruns audit
  • Thermal service & dust clean
  • Updates, drivers, and startup trim

Performance Upgrade

Make old machines feel new.

  • SSD upgrade + data migration
  • RAM increase (where it helps)
  • Optional fresh OS with app restore

Why NetGrade

Your files come first. We aim for targeted fixes, plain-English updates, and upgrades that actually matter. When security or networking is the bottleneck, we’ll loop in Network Security & Hardening and Networking so the fix sticks.

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